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Frequently asked questions
General
Not unless you want to! While our platform is easy enough for anyone to use, our Managed Pro and Enterprise tiers include professional content scheduling and updates. We can take your existing logos, menus, and photos and turn them into high-impact digital displays. If you prefer to be hands-on, we provide a 60-minute training session to show you the ropes.
Our screens won't go dark. Our media players are designed with "Store and Forward" technology. This means your content is downloaded locally to the player. If the internet blinks out, your loop continues to play perfectly. You only need an internet connection when you want to change the content or check the system's health.
You could, but we don't recommend it. Consumer TVs are designed to run for 4–6 hours a day; commercial displays are built for 16/7 or 24/7 operation. Commercial screens also feature higher "nit" counts (brightness) to fight sunlight, a 3-year commercial warranty, and "Public Office" lockouts so customers can't change the channel with a universal remote.
Our plans start at $11 per month per screen. This isn't just a software fee; it’s your "Peace of Mind" insurance. It covers the cloud-hosting for your content, automated security updates, firmware management, and—most importantly—proactive monitoring. If your screen has an issue, our team usually knows and is fixing it before you even walk into your business.
Since we use commercial-grade hardware, failure rates are extremely low. However, if a component fails under warranty, our Managed clients receive "Priority RMA" support. We handle the communication with the manufacturer and, depending on your plan, can provide a "loaner" player to keep your marketing live while the repair is processed.
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